Versaweb.net Hosting Solutions

Commitment

We are 100% committed to your satisfaction, and will do everything within reason to provide you with a hosting solution that meets your needs. We will continue to develop and improve our services to ensure you the best possible hosting experience.

Hardware

Our reseller and dedicated server solutions utilize only the best quality hardware to avoid failures and costly downtime. We believe that by spending a few extra dollars when we buy our servers to get the best available, we can best assure our customers of the maximum uptime possible.

Network

Unlike most hosting companies, we run our own fully-redundant, multi-homed, BGP4 network in order to provide you with the lowest ping times and highest transfer rates with virtually no packet loss. Our premium network utilizes multiple gigabit and OC-12 links to the internet backbone, assuring you of the best quality and stability available. We also monitor our servers and network using a third party monitoring service to insure that any downtime we may experience is kept to a bare minimum. See our network page and our status page for more details.

Support

"Customer Service" isn't just a catch phrase around here. Our support staff is available to you 24 hours per day, 7 days per week, 365 days per year. We offer support via our helpdesk, live chat and email, and we also provide a great number of resources so you can find many answers on your own, if you are a do--it-yourself kind of person, including web-based help, flash tutorials, and much more. By offering as many resources for support as we possibly can, we believe that we can serve users of any experience level, from the first-time webhosting customer to the experienced webmaster with hundreds of domains under management.

Guarantee

Versaweb offers 3 "real world" guarantees on our services. Rather than promise the sun and deliver the moon, we feel it is best to just tell you what we promise to do.

Satisfaction Guarantee. We are so sure that you will love our services, we are willing to offer you a 100% satisfaction guarantee on our multi-domain hosting services. If you aren't completely satisfied with our services after 30 days, just cancel your account and request a refund. We'll give you 100% of your money back, no questions asked.

Uptime Guarantee. We know how important uptime is, and how even small amounts of downtime can negatively impact our customers, which is why we offer a 99% uptime guarantee on multi-domain hosting services. Our dedicated and colocation customers can also rest easy, knowing that we also offer a 99% power and 99% network uptime SLA. We also provide a 6 hour hardware SLA for any hardware failures covered under our dedicated hosting agreement. If at any time we are unable to meet our uptime guarantee, you may request a service credit for up to 100% of your monthly hosting fees at a rate of 5% of your monthly fees for each hour of downtime outside our SLA.

Support Guarantee. We promise that you will recieve a response from a live human (not an automated response) on any support issue you report to our email support or helpdesk support systems within 6 hours (we usually answer within 15-30 minutes). While we can't promise to resolve all issues in a specified timeframe since every support issue reqires a different solution, you can rest assured that we will put 100% effort into resolving all support issues in as little time as possible. If we don't get back to you within the specified time, you may request a bill credit of $1 per ticket or incident up to 100% of your monthly hosting fees.