The following terms of service ("TOS") will apply to the agreement to provide service between R&D Technologies, LLC, DBA Versaweb Hosting Services ("Company"), and the individual or business entity identified on the order form for said services ("Customer"). These terms, along with the attached Acceptable Use Policy ("AUP"), shall hereinafter be referred to as the "Agreement" between the two above mentioned parties.

1. Service Rates: Customer acknowledges that they have been made adequately aware of the initial rates and fees associated with services being rendered by the Company and have received a complete description of services to be rendered. Customer also acknowledges that the Company reserves the right to change the specified rates and charges from time to time. Any promotional offers made by the Company are contingent upon the Company maintaining its cost of service goals, including but not limited to rates charged by its suppliers. Where possible, the Company will provide the Customer with a minimum of 30 days notice of any rate changes.
2. Payments and Fees: Customer acknowledges that the Company is under no obligation to provide services under the terms of this Agreement until all stated charges have been paid-in-full, and Company has been able to adequately verify the validity of said payment. Monthly payments will become due and payable on the first day of each month following the completion of the first invoice term, and will continue as such for all subsequent invoices. Any account that becomes past-due may be suspended or disabled for non-payment at any time at the sole discretion of the Company, and may be subject to a restoration charge due and payable prior to service being restored. Any accounts that are not collectable by the Company will be turned over to an outside collection agency. If your account is turned over for collection, you agree to pay the Company a "Collection Fee" of not less than $150, in addition to any fees that may be imposed by the outside collection agency or its legal representation. All services that the Company offers are considered to be provided on a strictly prepaid basis.
3. Refund Policy: All services rendered by the Company are provided on a non-refundable basis. This includes, but it not limited to, setup fees, monthly fees, upgrade fees, professional services fees, and bandwidth overage fees, regardless of usage. In addition, if your account is canceled by the company for violation of this Agreement or the attached Acceptable Use Policy, all payments made to the Company become completely non refundable. Customer agrees not to charge back any credit card payments for services rendered. In the event that a customer files a charge back, they will be considered to be in violation of this agreement and may be subject to collection action as described in section 2 above.
4. Service Cancellation: Requests to cancel services may be made in writing via fax to 1-877-690-4900, attention Billing, or may be made by notifying our Billing Department from within our billing and customer management system. All requests for service cancellation must be made a minimum of 5 days prior to the renewal date of the service being cancelled. Failure to provide notice at least 5 days prior to the renewal date will result in a full billable monthly cycle prior to cancellation. Where all services are considered to be provided on a strictly prepaid basis, no prorated or partial refunds will be made. All outstanding invoices must be paid in full prior to requesting cancellation, and all unpaid charges must be satisfied prior to the return of any customer-owned equipment.
5. Credit Card Payments: Where available, the Customer authorizes the Company to automatically debit any credit/debit card(s) placed on file with the Company during the ordering process or via subsequent account updates on the due date of each invoice. Invoices will be emailed to the Customer prior to any credit card charges being placed at the beginning of each billing period. Should the Customer's credit card be declined for any reason, Company will contact customer to notify them of the declined charge, and will continue to resubmit the credit card on file for payment until the balance is paid in full. If the Company is not able to charge the Customer's credit card as noted above for the full amount due, Customer authorizes the Company to split the total amount due across multiple debit transactions to the credit card(s) on file equaling the total amount due.
6. Indemnification: Under no circumstances shall the Company be held liable for damages resulting from any interruption of service for an amount greater than the amount of the charges payable by the Customer for services during the period damages occurred. Customer also acknowledges that in no case will the Company be liable for damages as a result of its own negligence in excess of the charges payable by the Customer for services during the period damages occurred. Customer acknowledges that they make use of Companies' services and facilities at their own risk.
7. No Lease Implied: Customer acknowledges that the Company is providing a service, and no binding lease of physical equipment or real estate is in any way implied as part of this agreement.
8. Privacy Policy: Company will not sell, lease, borrow, give, or otherwise dispose of any type of customer provided information to any third party unless compelled to do so by law or in cooperation with any law enforcement investigation. Company reserves the right to collect and utilize any customer information, including, but not limited to email addresses and web site "cookies", for internal tracking and/or marketing purposes.
9. Violation of Terms: Should Customer violate any of these terms, the Company will attempt to contact the customer by email or telephone before taking any action where avoidable. However, the Company will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension of Customer's services without any type of notification.

Customer acknowledges that usage of services provided by the Company constitutes acceptance of the following Acceptable Use Policy.

1. Illegal Use: The services provided by the Company may not be used for any illegal purposes or in support of any illegal activity. The Company reserves the right to cooperate with any legal authorities and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing.
2. Child Pornography: Use of services provided by the Company are strictly prohibited from being used to store, display, distribute, advertise, or in any way support child pornography. The Company will comply with all law enforcement entities to actively enforce this policy, and will report any Customer who violates this policy to the United States FBI and/or Interpol should the Company become aware of such violations.
3. Unsolicited Commercial Email / SPAM: Use of services provided by the Company to transmit or support any type of unsolicited commercial or unsolicited bulk email message (SPAM) is strictly prohibited, and any violation of this policy may result in the immediate termination of services. If you spam, don't sign up for an account. It's as simple as that.
4. Unauthorized Access: Use of services provided by the Company to gain unauthorized access into any other system or to support any attempt to gain access to any other computer system is strictly prohibited.
5. Network Activity: Use of services provided by the Company to attempt to disrupt the network of any other system connected to the internet, i.e. Denial of Service Attacks (DOS), is strictly prohibited and may result in the immediate termination of services. Additionally, IRC services of any kind - clients, servers, bots, etc are strictly prohibited on our network, and the Company reserves the right to filter all IRC related traffic.
6. Network Security: The Company will make reasonable attempts to ensure the security of its internal and external networks remain intact, however Customer agrees to take reasonable measures to ensure the security of Customer's account, or in the case of accounts which utilize dedicated servers or co-location services, the customer agrees to make every attempt to ensure the security of their individual servers, or will on a regular basis utilize the managed services that are provided by the Company to ensure the security of the network.
7. HIgh Resource Usage Policy / Script Usage: This policy applies only to multi-domain hosting accounts. Resources are defined as CPU usage, memory usage, and other available system resources. Any user found to be abusing or manipulating system resources will be notified that they are in violation of this policy. If this abuse or manipulation continues, the Company reserves the right to suspend, terminate, or make appropriate changes to prevent future incidents. Additionally, the following scripts and programs are prohibited from use on our servers due to the potential for abuse / misuse:
   • CGI based forums / Message boards
   • IRC scripts, bots, eggdrops, or server software
   • Proxy servers or "Anonymizer" scripts
   • All "formmail" scripts other than the approved, pre-installed version provided
   • Scripts used for supporting illegal activities such as hacking, spoofing, sniffing, etc
8. The Company reserves the right to modify this agreement at any time without prior notification. Any questions regarding these terms and policies should be directed to our billing department prior to purchasing services.